Free shipping for all orders over $50! Canada only

Return Policy

Thank you for shopping at Bead 55, we appreciate your business and we are very happy you chose us for all your jewelry making supplies needs. 

If an item you revived is defective in any way, we are sorry and will gladly replace it or issue you a store credit. Please contact us at your earliest and we'll get on it to make sure you get what you need!

    If you have made an error and wanted to return your purchase, we are happy to accommodate the return:

    • Returns will be accepted ONLY with authorization, please contact us within 30 days of the date on your invoice. No returns accepted after 30 days.
    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • Broken strands, earring components, partially used artistic wire spools and are not refundable.
    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bead55.ca

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@bead55.ca

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

    Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Finally, we understand that shopping online can be challenging sometime since you can't touch the product. So if you have any question please contact us before placing your order. We are happy to help. 

    Return Policy - Bead 55, Your Halifax  on-line Beading & Jewelry Making Supplies Store